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  • Writer's pictureTemara Willis

The Unspoken Language of Mediation.

The Unspoken Language of Mediation. Mastering Body Language in the Workplace.

In the realm of workplace mediation, where conflicts are delicately addressed, and resolutions are sought, the spoken word is only a part of the narrative. Often overlooked but profoundly influential is the unspoken language of body language. As a workplace mediator at Adelaide Workplace Mediation, I can attest to the significant role that body language plays in the mediation process. In this blog, we will explore the importance of keeping your body language in check while participating in workplace mediation.

The Power of Non-Verbal Communication

Non-verbal communication, including body language, is a potent force in our everyday interactions. It can either reinforce or undermine the words we speak, making it an essential aspect of effective communication. In the context of workplace mediation, where emotions can run high, and misunderstandings are prevalent, the ability to read and manage body language can be a game-changer.

The Key Aspects of Body Language in Mediation:

Eye Contact:

Maintaining appropriate eye contact demonstrates engagement and honesty. It's essential for building trust and conveying your commitment to the mediation process. In contrast, avoiding eye contact can signal discomfort, deception, or disinterest. However, be mindful not to stare, as excessive eye contact can be intimidating.


Your posture communicates your level of confidence and openness. Slouching or adopting a closed posture can imply defensiveness or disengagement. Sitting up straight and leaning slightly forward signifies attentiveness and receptivity.


Gestures can either complement your verbal communication or create confusion. Overly expressive or aggressive gestures can escalate tensions, while overly restrained gestures may be interpreted as indifference. Strive for a balanced use of gestures that align with your message.

Facial Expressions:

Your face is a window to your emotions. A genuine, empathetic facial expression can demonstrate understanding and sincerity. Conversely, a poker face can hinder effective communication. Emotions are a natural part of the mediation process, and acknowledging them through your expressions can foster empathy and connection.

Active Listening:

Demonstrating active listening through nodding, mirroring, and providing verbal affirmations can reassure the other party that their perspective is valued. It's an essential component of building rapport and understanding.

Why Is Mastering Body Language Crucial in Workplace Mediation?

Establishing Trust:

Trust is the foundation of any successful mediation process. Your body language can either reinforce or erode trust. By demonstrating transparency and empathy through your non-verbal cues, you can establish a more trusting environment.

Reducing Misunderstandings:

Workplace conflicts often stem from misunderstandings or misinterpretations. Being attentive to your body language helps in ensuring that your intentions align with your words, reducing the risk of miscommunication.

Managing Emotions:

Workplace disputes can be emotionally charged. Your body language can help de-escalate emotions and encourage a more constructive dialogue. By exhibiting understanding and empathy, you can create a safe space for the expression of feelings and concerns.

Fostering Collaboration:

Effective mediation aims to find common ground and facilitate cooperation. Positive body language encourages collaboration by signalling a willingness to work together towards a solution.

In the intricate dance of workplace mediation, body language is a silent but eloquent partner. It speaks volumes, sometimes even louder than words. Mastering the art of non-verbal communication is a crucial skill for all parties involved in mediation. By keeping your body language in check, you can enhance the chances of a successful resolution, build trust, and create a more harmonious workplace.

At Adelaide Workplace Mediation, we recognise the importance of effective communication, both verbal and non-verbal, in resolving workplace conflicts. If you're interested in learning more about our mediation services, please get in touch with us. Your journey towards more effective conflict resolution starts with the language of your body.

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