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  • Writer's pictureTemara Willis

Why you should use an independent workplace mediator when faced with conflict.

Updated: Nov 4, 2023

In today's dynamic workplace environment, resolving conflicts swiftly and effectively is crucial for maintaining a harmonious and productive atmosphere. When confronted with disputes, employers often find that independent workplace mediation offers a range of advantages. Here are Adelaide Workplace Mediation's top five reasons why employers should consider this approach:

Neutrality and Impartiality:

Independent workplace mediators bring a crucial element of neutrality and impartiality to the conflict resolution process. Unlike internal personnel who may have pre-existing relationships or biases, mediators maintain a strict commitment to remaining unbiased. This neutrality fosters trust and encourages open communication, significantly increasing the chances of achieving a fair and mutually satisfactory resolution. Employees are more likely to participate in the process, knowing that the mediator is entirely independent and impartial.


Mediation offers a confidential environment where parties can freely discuss their concerns and explore potential solutions. Independent mediators prioritise and uphold confidentiality throughout the process, assuring that sensitive information remains private. This confidentiality allows employees to feel more comfortable sharing their perspectives and addressing underlying issues contributing to the dispute. The confidential nature of mediation also plays a vital role in preserving trust within the organisation, as employees are more likely to engage in the process without fear of repercussions.

Preserving Relationships:

Unlike adversarial approaches such as litigation or formal investigations, workplace mediation focuses on preserving relationships and promoting collaboration. Mediation provides a platform where parties can express their needs and interests respectfully and constructively. By fostering open dialogue and encouraging mutual understanding, mediation aids in rebuilding trust and facilitates finding mutually agreeable solutions. The approach often results in strengthened working relationships and increased long-term productivity, benefiting both the individuals involved and the organisation as a whole.

Cost and Time Efficiency:

Workplace disputes can prove to be not only emotionally taxing but also financially and temporally draining if left unresolved or addressed through formal legal processes. Mediation offers a more efficient and cost-effective alternative. Engaging an independent mediator often leads to quicker resolutions, saving valuable resources. Furthermore, mediation avoids the potential expenses of legal representation, court fees, and protracted litigation processes.

Flexibility and Customisation:

Independent workplace mediators possess the expertise to tailor the mediation process to meet the specific needs of the parties involved. They can adapt their approach to accommodate the unique dynamics of the dispute and the organisational context. Mediation allows for creative and flexible solutions beyond what can be offered through strictly legal remedies. This empowers parties to create agreements that align with their individual interests and promote long-term cooperation.

By working with an independent workplace mediator, employers can harness the benefits of a neutral, confidential, and efficient process that promotes understanding, preserves relationships, and offers a cost-effective resolution to workplace disputes. For further information or to discuss how Adelaide Workplace Mediation can assist your organisation, please do not hesitate to reach out by calling or emailing us today.

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